Privacy Collection Statement

Huglo Pty Ltd, trading as Huglo and Huglo Energy (ABN 20 633 472 090) ('Huglo', 'we', 'us' or 'our') collect personal information about you in order to provide our services to you, provide you with information that you request, create an account for you on our website and for the purposes otherwise set out in our Privacy Policy.

The personal information that we collect about you will include your name and contact details, together with any other information that you provide when creating an account on our website. If you acquire our electricity assessment and new connection services, we may also collect the address of the residential, business or commercial premises that you would like us to provide our services in respect of and details of your past electricity usage at these premises, including (if available) a copy of your most recent electricity bill from your current electricity provider.

We use the information that we collect to assess whether any of the publicly available retail electricity contracts offered by electricity providers in your electricity distribution region are more suitable for you (based on your stated needs and preferences). You will then be provided with third party links to the electricity providers for you to determine which retail electricity contract is appropriate for you. Each electricity provider will be responsible for informing you of their own privacy practices and how your personal information will be collected, held, used and disclosed by them. 

The information that you provide may also be disclosed by us to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide our services to you or provide you with the information that you have requested. 

Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding the handling of your personal information; and (iii) how we will handle any complaint. 

If you would like any further information about our privacy policies or practices, please contact us by emailing privacy@huglo.com.au or by writing to us at Level 2, 23 Foster Street Surry Hills, New South Wales, 2010, Australia. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and this collection notice.